Technical Support Engineer
Job Description
Location: Hadapsar, Pune, MH (Hybrid)
Working hours: 10 am to 7 pm IST Mon to Fri
Experience: 1 to 3 years
Salary: ₹4L to ₹8L CTC
As a Technical Support Engineer, you’ll be the go-to person for customers needing help with setup, troubleshooting, and integrations. You’ll combine problem-solving skills with strong communication to ensure our users succeed in using WANotifier.
This role offers excellent learning opportunities for fresh graduates and early-career engineers to build a strong foundation in SaaS, APIs, and customer-facing technical work.
Key Responsibilities
- Provide responsive support through email, chat, and video calls.
- Diagnose and troubleshoot issues with setting up API, WordPress plugin, and third-party integrations.
- Guide customers through onboarding, setup, and feature usage.
- Track and document recurring issues, creating knowledge base articles and FAQs.
- Collaborate with the engineering team to escalate and resolve advanced technical problems.
- Suggest product and process improvements based on customer feedback.
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent practical experience.
- 0–3 years of experience in technical support, IT helpdesk, or a similar customer-facing role.
- Basic knowledge of APIs, webhooks, and integrations.
- Strong problem-solving skills and the ability to explain technical topics clearly.
- Excellent communication skills in English (written and verbal).
- Empathy, patience, and a customer-first mindset.
What We Offer
- Opportunity to work in a funded, product based startup
- Friendly and encouraging culture and work environment
- Better learning and growth opportunity product and CX roles
- More impactful work, as you’ll work with a small team
About Us
WANotifier is a B2B SaaS WhatsApp marketing and automation platform, and an official Meta Tech Partner built on the WhatsApp Business API.
We help SMBs around the world send WhatsApp marketing campaigns, automate messaging with customers with auto-replies, bot workflows, drip sequences etc, and help them integrate WhatsApp with their website, CRM and 3rd party tools. We offer transparent pricing no 0% markup on WhatsApp API charges.
We're trusted by customers like BITS Pilani, True Hope Foundation, ISKCON, Abu Dhabi Golf Club, the Irish Cancer Society, and many more. We're rated 4.7 stars from 170+ reviews on Trustpilot. Also we're a funded startup and have raised a pre-seed round of funding from TinySeed.
Currently we are a small, profitable, product-led team. When you join us, you'll become part of our core team and your work will have direct impact the growth trajectory of the business.
If you're a high caliber person who always wanted to work at a startup and can make a significant contribution, this is your chance!
Note: WANotifier Inc is the parent company based out of Delaware, USA. You'll be employed by our Indian entity Fantastech Solutions Pvt Ltd located in Pune, MH.