Drive 24x7 Engagement with WhatsApp Automation

You can automate various types of responses on WhatsApp to enhance engagement. Here’s a look at some response types you can automate using WANotifier:

• Greeting messages: You can send welcome messages automatically when a customer initiates a chat
• Away Messages: You can automatically inform users that you’re offline or currently unavailable
• Auto-replies based on keywords: You can also trigger automated responses when your contacts send you messages containing certain keywords, like “offer” or “order status”
• Confirm opt-ins and opt-outs: You can automatically add or remove users from messaging lists and send a message every time they update their subscription status.

For more complex conversations, you can use WANotifier’s chatbot builder to create WhatsApp chatbots that guide users through multi-step flows based on their responses.

Not difficult at all, especially if you’re using a tool like WANotifier, which lets you drag and drop blocks to build chatbots with complex conversation flows that can capture inputs, guide users through flows, or route conversations for human review when needed.

The WhatsApp Business App only supports basic automations, such as sending greeting and away messages. In contrast, the WhatsApp Business API — accessed through tools like WANotifier — allows you to:

• Set up basic automations (greetings, out-of-office replies, and delayed response messages)
• Set auto replies for user messages containing specific keywords
• Manage opt-ins and opt-outs from messaging lists
• Create chatbot flows to collect inputs and guide users
• Route conversations for assisted handling when required

Yes. With WANotifier, you can automate bulk messaging campaigns on WhatsApp using pre-approved message templates. However, you must ensure that recipients have opted in to receive communication from your business and follow WhatsApp’s messaging guidelines to avoid temporary or permanent account suspension.