Quick summary
AiSensy and Interakt solve different problems for businesses using WhatsApp at scale. AiSensy typically appeals to Indian SMBs and D2C brands seeking to launch WhatsApp campaigns quickly and at lower upfront costs. Interakt, on the other hand, is preferred by businesses running on Shopify that need a straightforward WhatsApp setup for order updates, customer support, and basic e-commerce automation.
However, both platforms apply a markup on WhatsApp API charges and can become expensive as your usage and support needs increase.
That’s where WANotifier comes into play. It offers a simpler, more scalable alternative, with straightforward pricing, 0% markup on API charges, and reliable support across all plans, making it easier to grow your business on WhatsApp.
Want to give WANotifier a try? Start your 7-day free trial today!
AiSensy
AiSensy is a WhatsApp engagement platform that enables brands to run marketing campaigns, automate conversations, and manage customer interactions at scale. From broadcasts and chatbots to WhatsApp forms and click tracking, it gives teams everything they need to stay connected with customers and encourage repeat purchases.
Interakt
Interakt helps businesses manage conversations and campaigns across WhatsApp and Instagram. With bulk broadcasts, chatbots, WhatsApp forms, a unified inbox, and support for a wide range of third-party apps, it equips teams with all the essential tools to streamline customer communications without switching platforms.
Core differentiators
AiSensy core differentiators
Key features
- WhatsApp broadcasting
- Chatbots with multilingual support
- WhatsApp webviews (load websites and landing pages within WhatsApp)
- Real-time click tracking
Pros
- Free Forever plan with $1(or ₹50) conversation credits
- AI-powered chatbots with multilingual support
- Ability to schedule broadcasts up to 2 months in advance
Cons
- Charges a 20% markup on marketing messages ($0.01279 per marketing message vs. the official $0.0107 rate)
- Requires users to pre-purchase messaging credits
- Chatbot builder not included in standard plans (offered only as a paid add-on)
- Advanced analytics and click tracking are limited to higher-tier plans
- User reviews mention slow response times and inconsistent support quality
Supported integrations
- Shopify
- WooCommerce
- Razorpay
- LeadSquared
…and more
Best for
SMBs and D2C brands that want an easy-to-set-up WhatsApp marketing solution and don’t mind the added costs for messaging and chatbot flows.
Interakt core differentiators
Key features
- Broadcast campaigns
- WhatsApp sales CRM
- WhatsApp forms
- Conversational AI agents ( for lead qualification, order management, and customer support)
- Click and conversion tracking
Pros
- Clean, intuitive interface
- Seamless integrations with Shopify, Zoho, HubSpot, Google Sheets, and other popular tools
- Robust automation tools, including chatbots, auto-replies, and conversational AI agents
- Unified inbox for WhatsApp and Instagram chats
Cons
- Charges a markup on WhatsApp’s messaging rates (markup rates depend on the subscription tier)
- Requires users to purchase messaging credits upfront
- Doesn’t offer key features like Click-to-WhatsApp ads, click tracking, and conversion analytics in its base plan
- Doesn’t provide onboarding support in its base plan
- Users report slow or inconsistent customer support response times
Supported integrations
- Shopify
- Zoho
- HubSpot
- Stripe
- Google Sheets
…and more
Best for
SMBs and D2C brands that want a WhatsApp + Instagram marketing solution and are comfortable upgrading to more expensive plans for advanced marketing features.
Pricing
AiSensy pricing
(Messaging charges include a markup and are billed separately)
Free Trial: Yes (Free Forever plan with conversation credits)
Subscription Options: Monthly and yearly billing
Plans:
- Basic: $45 / ₹1,500 per month
- Pro: $99 / ₹3,200 per month
- Enterprise: Custom pricing available on request
Interakt pricing
(Messaging charges include a markup and are billed separately)
Free Trial: Yes (14-day free trial)
Subscription Options: Monthly, quarterly, and yearly billing
Plans:
- Starter: $12 / ₹999 per month
- Growth: $55 / ₹2,799 per month
- Advanced: $69 / ₹3,799 per month
- Enterprise: Custom pricing available on request
Support
AiSensy support options
Customer support
- Help center
- Dedicated account manager (Enterprise plan only)
- Priority customer support (Enterprise plan only)
Onboarding
AiSensy offers a quick-start guide to help users with onboarding.
Interakt support options
Customer support
- Resource center
- Onboarding and setup assistance (for Growth, Advanced, and Enterprise users)
- Personalized support (for Enterprise users only)
Onboarding
Interakt does not offer onboarding assistance for users on the Starter plan. However, users on other tiers do get access to “assisted” onboarding and setup.