Technical Support Engineer
Job Description
Location: Remote (Pune, MH)
Working hours: 10 am to 7 pm IST Mon to Fri
Experience: Minimum 2 years
Salary: ₹4L to ₹8L CTC
As a Technical Support Engineer, you’ll be the go-to person for customers needing help with setup, troubleshooting, and integrations. You’ll combine problem-solving skills with strong communication to ensure our users succeed in using WANotifier.
This role offers excellent learning opportunities for fresh graduates and early-career engineers to build a strong foundation in SaaS, APIs, and customer-facing technical work.
Key Responsibilities
- Provide responsive support through email, chat, and video calls.
- Diagnose and troubleshoot issues with setting up API, WordPress plugin, and third-party integrations.
- Guide customers through onboarding, setup, and feature usage.
- Track and document recurring issues, creating knowledge base articles and FAQs.
- Collaborate with the engineering team to escalate and resolve advanced technical problems.
- Suggest product and process improvements based on customer feedback.
Requirements:
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent practical experience.
- 0–3 years of experience in technical support, IT helpdesk, or a similar customer-facing role.
- Basic knowledge of APIs, webhooks, and integrations.
- Strong problem-solving skills and the ability to explain technical topics clearly.
- Excellent communication skills in English (written and verbal).
- Empathy, patience, and a customer-first mindset.
What We Offer
- Opportunity to work in a funded, product based startup
- Friendly and encouraging culture and work environment
- Better learning and growth opportunity product and CX roles
- More impactful work, as you’ll work with a small team
About Us
WANotifier is an all-in-one WhatsApp marketing and automation platform built for end-to-end customer lifecycle marketing. We're a Meta Tech Partner our tool is powered by the official WhatsApp Business API.
WANotifier let's business run their WhatsApp marketing campaigns, integrate WhatsApp with their websites & apps, setup automations & chatbots, track delivery reports & analytics and do much more at scale using the official WhatsApp API.
You can think of us as "MailChimp of WhatsApp".
We've raised pre-seed round of funding and are a small team of now. So this is a good opportunity to join us while we're still small and growing fast. You'll become part of our core team and as we're currently at an early stage, your work will directly impact the growth trajectory of the business. If you're a high caliber person who always wanted to work at a startup and can make a significant contribution, this is your chance!
WANotifier Inc is the parent company based out of Delaware, USA. You'll be employed by our Indian entity Fantastech Solutions Pvt Ltd located in Pune, MH.